Refund & Return Policy

No Refunds or Returns

Due to the nature of our botanical specimen products, 7oh.gg does not accept refunds or returns for any reason. All sales are final once an order has been placed and payment has been processed.

By completing a purchase on our website, you acknowledge and agree that you have reviewed the product descriptions, specifications, and disclaimers, and that you understand our no-refund policy.

Order Accuracy & Shipping Errors

While we do not offer refunds, we are committed to ensuring you receive exactly what you ordered. We will provide a replacement in the following circumstances:

• Incorrect Product Shipped: If you receive a product that differs from your order confirmation, we will replace it with the correct item at no additional cost.
• Package Not Received: If your package is confirmed as lost or undelivered by the shipping carrier, we will replace your order.
• Damaged in Transit: If your product arrives damaged due to shipping conditions, we will replace the affected items upon receipt of photographic evidence.

Replacement Request Process

To request a replacement for an eligible order issue, please contact our customer support team within 7 days of receiving your order:

Please include the following information in your request:

• Order number
• Description of the issue
• Photographs (if applicable for damaged items or incorrect products)
• Tracking information (if claiming non-delivery)

Order Verification

We strongly encourage customers to carefully review their orders before completing checkout. Please verify:

• Product selection and quantities
• Shipping address accuracy
• Contact information
• Payment details

Orders cannot be modified or canceled once payment has been processed and the order confirmation email has been sent.

Product Disclaimers

Our products are sold strictly as botanical specimens for research, educational, and collector purposes. They are not intended for human consumption and are not approved by the FDA for any use.

By purchasing from 7oh.gg, you confirm that:

• You are at least 21 years of age
• You understand these products are not for human consumption
• You are purchasing for lawful purposes only
• You have verified the legal status of these products in your jurisdiction

Geographic Restrictions

We do not ship to the following jurisdictions where these products are prohibited or restricted:

Alabama, Arkansas, Florida, Indiana, Louisiana, Rhode Island, Utah, Vermont, Wisconsin

Orders placed with shipping addresses in these locations will be canceled, and payment will be refunded minus any processing fees incurred.

Contact Us

If you have questions about our refund and return policy, please contact us: