Last updated: September 21, 2026
This Shipping & Delivery Policy is part of our Terms and Conditions (Terms) and should be read alongside our main Terms. By placing an order, you agree to the following shipping terms.
Shipping Coverage
We currently ship only within the United States. We do not ship internationally or to Canada at this time.
Shipping Methods — 2-Day Delivery Included
Every order ships 2-Day Delivery at no additional cost, included in the product price. If you need it sooner, Overnight Delivery is available as a $60 upgrade you can select at checkout.
2-DAY DELIVERY INCLUDED on every order — overnight available for $60 — discreet packaging, USA domestic.
Both services are fulfilled by UPS. For addresses UPS does not serve (including PO Boxes and some rural or non-contiguous locations), we substitute the closest equivalent carrier service — such as USPS Priority Mail or Priority Mail Express — at no extra cost to you.
Order Processing & Fulfillment
We are committed to processing and shipping your order the same business day it is placed, provided the order is submitted before 3:00 PM Mountain Time (MT) on weekdays (Monday-Friday).
Orders placed after 3:00 PM MT on weekdays or on weekends/holidays will be processed on the next business day.
Origin Location: All orders ship from our facility in Cheyenne, Wyoming (1621 Central Ave, Cheyenne, WY 82001).
Delivery Time Estimates
IMPORTANT: Delivery times are calculated in business days only (Monday-Friday). Weekends and holidays do not count toward transit time.
Delivery dates provided at checkout are estimates generated by the shipping carrier and are not guaranteed.
Once your package is handed off to the selected shipping carrier (UPS, USPS, or FedEx), 7oh.gg is no longer responsible for its handling or delivery timeline.
Tracking Information
Once your order ships, you will receive an email confirmation with tracking information. You can use this tracking number to monitor your package's progress through the carrier's website.
Please allow up to 24 hours after shipment for tracking information to become active in the carrier's system.
Shipping Issues & Resolutions
Delayed Deliveries
Refunds will not be issued for orders that arrive later than the estimated delivery date. Delays in transit times caused by weather, carrier issues, or other unforeseen circumstances do not qualify for refunds.
Exception: 2-Day Delivery is included in your order at no charge, so no shipping refund applies to it. If you paid the $60 Overnight upgrade and your package does not arrive the next business day after shipment, contact us — we will review it on a case-by-case basis and may refund the upgrade or offer store credit as a courtesy.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us immediately at support@7oh.gg or 343-457-2866.
An order will not be considered lost until 15 business days after the order placement date. If your order is confirmed lost, we will evaluate the situation on a case-by-case basis to determine if a replacement shipment is appropriate.
Delivered But Not Received
Once an order has been marked as delivered by the carrier, 7oh.gg is not responsible for lost, stolen, or misplaced packages. If your tracking number indicates that your order was successfully delivered, we are under no obligation to provide a replacement order or refund.
If you believe your package was stolen or misdelivered, we recommend:
- Checking with household members or neighbors
- Checking around your property (porch, back door, garage, etc.)
- Contacting your local postal carrier or delivery driver
- Filing a claim directly with the shipping carrier
Restricted Shipping Locations
We do not ship to the following locations where kratom or 7-hydroxymitragynine products are banned or restricted:
Prohibited States
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, Nebraska, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington D.C., West Virginia, Wisconsin, and Wyoming
Not sure about yours? Check any state in one click — every jurisdiction has its own page explaining whether we deliver there and why.
Additional Local Restrictions
We also cannot ship to the following cities, counties, and parishes where local ordinances prohibit these products:
Idaho: Idaho Falls
Illinois: Jerseyville, Alton, Edwardsville, Marion, Herrin, Godfrey, Rockford, Bloomington, Normal, Morris, East Peoria, Morton, Pekin
Michigan: Sterling Heights
Missouri: Kansas City
Montana: Yellowstone County (food establishments), Blackfeet Reservation
New Hampshire: Franklin
New Mexico: Albuquerque
New York: Nassau County, Suffolk County, Albany County
Washington: Spokane, Spokane Valley, Cle Elum, Othello
Customers are responsible for verifying the legal status of these products in their jurisdiction before ordering.
Orders placed with shipping addresses in prohibited locations will be canceled, and payment will be refunded minus any processing fees incurred.
International Shipping
We do not ship internationally at this time. This includes Canada, Mexico, and all other countries outside the United States.
Address Accuracy
Please ensure your shipping address is complete and accurate before completing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer.
If you need to update your shipping address, please contact us immediately at support@7oh.gg. Address changes cannot be made once the package has been shipped.
Questions About Returns?
For information about returns and refunds, please review our Refund & Return Policy.
Contact Us
If you have questions about shipping or need assistance with your order, please contact us: